Guest Experience Maker
Porto

We are LovelyStay

A thriving startup and one of the largest property managers in Portugal, operating in the short-term property management sector.
We created our own unique platform and algorithm, enabling us to deliver the most cost & time effective and pleasant experience to both our partners and guests.

We are a fast growing short-term renting management company focus on offering a friendly and quality service. We look for talented people who have a passion for customer satisfaction.

Reporting to the Operations Manager, the candidate objectives are:

Main Responsibilities

  • Welcome our guests and assure their well being through their stay;
  • Helping in solving all problems related to the guest and/or apartments;
  • Control the quality, cleaning and maintenance status of the apartments;
  • Evaluate the apartment status prior to a check-in;
  • Management of our online reservations;
  • Payment management.

Requirements

Minimum Qualifications: Higher Vocational Training
Experience: Trainee
Professional Category: Worker
Residence Permit: Region of vacancy
Essential language: English - Professional

  • Written and spoken fluency in Portuguese and English languages is mandatory;
  • Other languages are a plus;
  • Autonomous person, capable of acting quickly and solve conflicts;
  • Total schedule flexibility;
  • Very good knowledge of the city of Porto;
  • Organized and can handle stress;
  • Tourism or Hotel Management training is a plus.

Applications

Please send your CV to hr@lovelystay.com